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Pete's Garage Returns Policy

Returns and Shipping

SHIPPING (Continental U.S.)

  • Once placed, most online orders ship within one to two business day. Bike purchases that require shipment will take an additonal two to four days for processing and packaging. Orders placed after 12pm CST on Fridays through Sundays will process on the following Monday.
  • Please note that some items may be subject to additional shipping and handling charges because of size or weight.
  • We do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to assemble. We will call, text or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders must be picked up within 30 days, after which time the items will be returned to the shop and in-store credit issued under the purchaser's name.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

We hope you love your purchase from Pete's Garage, but if you don't we'll make every effort to exchange or refund your purchase. Please see below for details of our return policy:

  • All bicycle sales are FINAL.
  • Full priced items are eligible for exchage or refund within 30 days of the purchase. Eligible items must remain in new, unused condition with all original packaging intact. Proof of purchase required.
  • Sale items are eligable for in-store credit or exchange only. Proof of purchase required.
  • Closeout items or clearance items (defined as any items marked below 50% of MSRP) are FINAL SALE.
  • Specail order items are subject to a 20% restocking fee upon return.

For orders placed online, please contact us to initiate return or exchange your item. Web orders may be brought to the store or sent to:

Pete's Garage
Attn: Website Returns

142 N. Broadway
Green Bay, WI 54303

Return shipping costs are the purchasers responsibility and will not be provided by Pete's Garage.

SPECIAL ORDERS

Payment in full is required before special orders will be placed. Returns on special order items will be subject to a 20% restocking fee.

WARRANTY CLAIMS

Warranty claims will be addressed in a manner consistent with the manufacturer's guidelines and only on items purchased at Pete's Garage. In instances where the manufacturer does not cover labor, charges will apply to execute warranty repairs.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. All prices are subject to change at any time, and unfortunately we cannot honor any previous pricing once a change is made. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.